How to choose a body shop: eight questions to ask any shop, including us

1. Can I have the estimate in writing before you start?

Good answer: yes, itemized, with parts and labor listed, before any work. Bad answer: 'we'll know once we get into it.' Every shop finds hidden damage sometimes; that's what a supplement is for. But the starting number belongs on paper.

2. Which parts are going on my car: new OEM, recycled OEM, or aftermarket?

Good answer: it depends on the repair level you choose, and here is each line. Bad answer: 'whatever the insurance pays for.' Aftermarket and recycled parts are legitimate when they're disclosed and priced accordingly. Undisclosed is the problem.

3. Who do I talk to if something goes wrong?

Good answer: a name and a direct number. At an owner-run shop it's the owner. At a chain it may be a service advisor who wasn't there when the estimate was written and won't be there when you pick up.

4. What happens when the adjuster's number is lower than yours?

Good answer: we document the difference with photos and submit a supplement; the insurer pays it; you don't get in the middle. Bad answer: 'you'd owe the difference,' which on a covered repair to a documented estimate is simply not how it works.

5. What's the warranty, and can I have it in writing?

Good answer: here it is, it covers workmanship and paint for this long, and here's what it doesn't cover. Any shop that won't put the warranty on paper is telling you something.

6. How long, and what's the plan if parts are late?

Good answer: an expected date on the estimate, updates as it moves, and a loaner or rental plan if the car's going to be here a while. Bad answer: a shrug. After a storm, ask specifically how many cars are ahead of yours.

7. Do you work for me or for my insurance company?

Ask it exactly that way. A DRP shop will say 'both,' and mean it. An independent will say 'you,' and the estimate will show it.

8. Can I see the car during the repair?

Good answer: of course, call ahead. Photos at teardown are standard at a good shop. A shop that doesn't want you in the back has a reason.

Our answers

Written estimate from your phone before you drive anywhere, three repair levels with every part labeled OEM, recycled or aftermarket, the owner's direct line, supplements handled by us, a written warranty on the warranty page, a date on every estimate with email updates at each stage, we work for you, and you're welcome in the shop. Ask us these questions anyway. We'd rather be chosen than defaulted to.