Independent shop · Accepts American Family · Glendale, AZ
American Family insurance? Yes, we take it. And you pick the shop.
American Family may give you a list of shops. In Arizona that list is a suggestion, not a rule. Bring the car to Best Deal and American Family still pays the claim exactly the way it would anywhere else; the only thing that changes is up to $1,000 off your deductible and a loaner in the driveway.
How a American Family claim works at Best Deal
Open the claim with American Family by phone or in their app and tell them the car is going to Best Deal Auto Body Shop, 5511 N 51st Ave, Glendale, AZ 85301. Claims: 1-800-692-6326. Verify on your insurance card or app.
Drive it in or we tow it free. We photograph everything, write the estimate and send it to American Family with the photos. American Family reviews it, sometimes with an adjuster at our shop, usually within a few days.
We repair the car, handle any supplement for hidden damage with American Family, and American Family pays us directly. You pay only what's left of your deductible after our waiver, and for a $500 or $1,000 deductible that is $0.
"American Family said I have to use one of their shops"
You don't. Arizona Revised Statutes protect your right to choose the repair shop, and American Family cannot refuse to pay a covered claim because of where you took the car. What American Family can do is ask for an estimate or send an adjuster, and we handle both.
The shops on American Family's list have a contract with American Family; it is convenient for American Family. It has nothing to do with the quality of the repair or your warranty. Our Best Deal level carries a 3-year written warranty and Insurance Quality carries a lifetime warranty while you own the car.
What you'll like about doing it here
Up to $1,000 of your deductible waived on qualifying repairs, in writing before work starts.
Free tow to the shop, loaner cars so you skip the rental counter, pickup and delivery within 20 miles.
A text when it's ready and an email at every stage, in English or Spanish. 7-working-day target on a typical insurance repair, parts permitting.
Common questions
Is Best Deal a American Family network shop?
We're an independent shop that works American Family claims regularly. We are not on American Family's preferred list, and you don't need us to be: the claim is paid the same either way, and you keep the right to choose.
Does American Family pay you or me?
When you tell American Family the car is at Best Deal, they pay us directly. If a check comes to you, you sign it over at pickup.
What if American Family's estimate is lower than yours?
That's normal; a photo estimate can't see behind a bumper. We document the hidden damage and send American Family a supplement. It is between us and American Family, not you.
The other driver has American Family, not me. Does this still apply?
Yes. A third-party claim against American Family works the same way, and on a liability claim there's usually no deductible at all.
All insurance accepted
Body shop for every insurance company
Your insurer may recommend a shop. Arizona law says you choose. Pick yours to see how the claim works with us.
Send a few photos. We'll take it from there.
Upload pictures of the damage for a preliminary price range, or call and talk to someone at the shop.
Visit the shop
5511 N 51st Ave, Suites 108 & 109
Glendale, AZ 85301
Open every day, 7 AM – 6 PM
Get directions